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Welcome to my personal website! My name is Santiago Nungaray, and I created this site as a fun side project during summer break. Below, you can find a look at my work experience and a featured project section that highlights this portfolio site along with hands-on IT and systems projects I've built.

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Patient Services Advocate, UnitedHealth Group
Current

• Recognized as Advocate of the Year for three consecutive years for exceptional adherence and maintained the lowest error rate in 2023, demonstrating reliability, accuracy, and consistent performance within the department.
• Achieved 100% adherence and 0 errors while exceeding call-volume goals of 11+ per hour.
• Delivered 98%+ member satisfaction through clear communication, rapid issue resolution, and quality service.
• Assisted patients with MyChart navigation to access results, schedule appointments, and contact providers.

Member Services Advocate, Businessolver
October 2021 - December 2021

• Guided members through health, dental, and vision insurance plan selections during the open enrollment period, ensuring informed coverage decisions.
• Explained key insurance terms such as deductibles, out-of-pocket maximums, HMOs, and PPOs to help members make informed decisions.
• Delivered accurate, efficient support in a high-volume environment to ensure customer satisfaction.

Delivery Driver, Chicago Guys Pizza
May 2021 - October 2021

• Delivered orders accurately and on time in a fast-paced environment while maintaining excellent customer service.
• Handled cash and card transactions with attention to detail.
• Assisted with order preparation and coordination during peak hours to support efficient kitchen operations.

Warehouse Associate, T.J.Maxx Distribution Center
August 2020 - May 2021

• Inspected incoming merchandise from deliveries to verify correct quantities, styles, and purchase accuracy before processing.
• Determined packaging methods to request accurate ticket quantities and ensure proper inventory tracking.
• Optimized warehouse operations by clearly labeling merchandise for accurate forklift placement and retrieval.